About Vermont

Manifest 

We are the relationship management as a competitive advantage of businesses.

We listen, understand, and interact.

We understand that our interactions co-create brand-building through experiences that promote relationships with their customers.

We collaborate with companies that strategically place the customer in the Center of Decisions, as we place them in the Spotlight so that they help us to interpret the market from their desires and perspectives.

Only customization can make us a valuable source of data and strategic information for decision making.

Flexibility is one of our greatest values.

Sensible strategies, adaptable to different complexities, technologies, and channels, combining automation and human resources, with the possibility of expanding and reducing in size are the main characteristics of our projects.

We adopt new technologies for an efficient and great service, but we have as a premise the joint mapping of the business, the market, and the customer journey so that we can tailor tools and platforms.

We handle everything as communication processes and define indicators where success is measured by customer comfort.

Comfort is another important value that we apply to our business.

We serve the customers wherever they are, however they want and assuring them about their data and making them feel confident about the solution that will be provided in an agile and satisfactory way.

In order to do this, we invest heavily in infrastructure, we have strategic partners for IT integration to achieve the necessary capillarity with a multichannel service.

That is how we guarantee excellence in service level and that is why we are an integral part not only of the company's strategic decision-making but also of the purchase decision of its customers.

 


 

About Vermont

“We listen, understand and interAct”

Vermont has existed since 1996 and its premise is:

“To be an integral part of the market and customers' strategic decision-making process, supporting them directly”.

24 years ago, the company started with a focus on structured Help Desk, to meet the demands of a group of Technology companies, of which it was a part. With the growing demands of its customers and the changes in the market generated by the creation of the Consumer Statute and the privatization of Telecommunications in Brazil, Vermont has made significant investments in the acquisition of modern infrastructure and technologies, as well as in the sophistication of its processes and mainly in the qualification of its human resources. It also started offering other types of services and today it is positioned on the following fronts:

  • Vermont XCenter: Center of modern interactions that promote relationship experiences. Contact Center solutions that rely on technological advances in service and that adapt to the needs of an increasingly demanding and connected customer;
  • Technology Solutions: Designed through a portfolio that ranges from software factory, mapping, and modeling of business processes (BPM) to Service and Help Desk. With technical skills and advanced programming languages. Our goal is to incorporate technology into our business so we can stand out with our deliveries;
  • Infrastructure: With proven expertise and know-how for building and maintaining large-scale job sites, Vermont is a pioneer in this type of solution. With compatible infrastructure, and managed Help Desk services, in 24x7 scales, preventive, corrective, and predictive maintenance managed services, allow Vermont a high degree of knowledge and availability, as well as quality to offer solutions like this to the market.

Vermont strategically places its customers in the Decision Center, as it understands that the customer must be in the Spotlight. With that established, the company believes that it is simpler to interpret the market based on the costumers’ wishes and perspectives.

With a highly competent management board and with skills that unite the two main skills: soft skills and hard skills, Vermont has been making its way over these years and delivering more than solutions that fit the needs of its customers, but, delivering partnership, personalization, and flexibility.

Vermont believes that only customization can make a valuable source of strategic data and information for customer decision making. In addition to that, the company relies on the Business and Relationship vision it delivers to the market, using Technology as one of the paths and as the basis for the pillars of Technology, People, and Experience.

More than just a service provider, Vermont is an integral part of its Clients, actively participating in the management and continuous improvement of their business and processes.


Facilitate the contact and the information exchange between companies and their users is Vermont’s reason of existence.

Commit with the pursuit of continuous development for meeting the needs and expectations of your Customers, Partners, Shareholders and employees, according with the indicators of the Quality Management System.

Recruit and train employees to create motivation, loyalty and productivity, making possible the career development and the improvement on their life quality.  

Ethics, Excellency, overcoming, good humor and social responsibility in its relationships are qualities of Vermont spirit.

 

Values

Modernity  |  Flexibility  |  Comfort  |  Co-creation - Collaboration  |  Respect

 

Social Responsibility

Allying its strategic and operational needs to a strong social vision, which is encouraged by the senior management through fortnightly meetings, Vermont promotes a series of social actions that generate a feedback to the company, to its customers, employees and to all the community that surrounds:

• PDAP – Program of Academic Development and Professional (more than 240 benefited students)

• Charitable Campaign (Clothes, Toys and Educational Material)

• Donation of equipment and materials

• Waste selective collection and recycling

 

Each customer is a Vermont Partner.

Our Partners are benchmarks in Brazil and worldwide. This is the dimension of our liability.

Vermont delivers to customers of various market segments, such as:

  • Software & Technology
  • Cosmetics
  • E-commerce
  • Pharmaceutical Products
  • Foods
  • Financial Services
  • Sporting Goods
  • Transportation
  • Electronics
  • Communication and Market Research
  • Telecom
  • Retail

Vermont has been acknowledged by several specialized publications and institutes of consumers by its quality and international performances:

• ADVB - Award ‘Top Social’ – Case Vermont

• ABT - Bronze Award – ‘Best Technological Contribution – Case Vermont

• ABT - Bronze Award - ‘Best Customer Service Operation’ – Case Microsoft

• São Paulo City Council - ‘Title - Citizen Company’ – Case Vermont

• ABT – Golden Award- ‘Best Customer Service Operation’ – Case Microsoft

• ABT - Bronze Award - ‘Best Customer Service Operation’ – Case CPFL 

• IDG/ World Telecom – Award - ‘Best Technical Support Call Center’ - Case Vermont

• IAM&M - ‘Best satisfaction index – Case CPFL’

• IDEC ‘Best Emergency Customer Service of Energy Sector’ - Case Bandeirante Energia

• Executivos Financeiros Magazine – ‘Best Service in Website for On-line Investment”

• Case Itaú/Investa - IAM&M – ‘Highest Worldwide Satisfaction Index’ – Case Microsoft Brasil 

• Award IDG Computerworld - ‘Best Help Desk e Technical Support Company – Case Vermont

• Award IDG Computerworld - ‘Best Help Desk e Technical Support Company – Case Vermont

Vermont creates customized solutions for your business’s challenges, allying the best People Management practices, Infrastructure, Technology and Process.